Our Guarding Service
StateGuard has a proven methodology that not only delivers the desired outcome in the first instance but ensures the highest standard of service is maintained, ensuring StateGuard’s client’s image and reputation are upheld. StateGuard understands that reputation is critical and is imperative to a client’s success.
Understanding client’s specific requirements and tailoring a service, with StateGuard’s highly trained and customer focused personnel are vital factors in delivering the desired outcome.
One single incident could damage a client’s brand and business. StateGuard specifically tailor our service to the unique nature of the environment in which our clients operate. This includes hand selection of personnel, staff training and development, effective supervision and good contract management.
StateGuard gain sound knowledge of client expectations and site requirements and ensure all appropriate steps and measures are taken to produce the desired outcome. StateGuard commit ongoing management to ensure exceptional service. StateGuard management maintain strong working knowledge of sites, together with documented, current Security Management Plans so that continuity of services is certain regardless of the circumstances.
StateGuard understands that its personnel will often be the first point of contact for both your internal and external customers. We supply the level of customer service excellence required to ensure satisfaction is achieved at all times. Our personnel display exemplary service ethics and approach their duties with the primary mindset of taking the extra step to help and assist.
StateGuard employs its own security personnel in all the states it operates in and all staff undertake a compulsory and extensive company induction program. The program is built on the StateGuard values and behaviours, defined by the importance of forming sound relationships with all stakeholders.
All StateGuard personnel undergo a two-stage screening process involving competence, skills and behavioural testing. Personnel are then selected, in consultation with the client, and StateGuard’s employee satisfaction and retention program is put into place.
StateGuard has always prided its ability to maintain consistency of the personnel that are provided to clients.
StateGuard is proud of its track record of maintaining a positive retention rate for the course of client contracts.